My FAQ's


Below are frequently asked questions I have received from my valued customers. If you have questions that aren't answered here, please contact me.

Clicking on the questions below brings up a pop-up window. If your browser blocks the pop-up windows, just click on the FAQ number to the right of the FAQ.

  • How are my Hand Painted Reading Glasses Shipped? -> FAQ 1

  • What is my Free Shipping Policy? -> FAQ 2

  • What Methods of Payment do I Accept? -> FAQ 3

  • What is Doc's Unconditional Guarantee? -> FAQ 4

  • Where are Doc's Hand Painted Reading Glasses Painted? -> FAQ 5

  • How do I Select the Proper Power for my Reading Glasses? -> FAQ 6

  • The Hand Painted Reading Glasses I Received Look a Little Different from the Picture on your Website. -> FAQ 7

  • What do I do if I Didn't make the Correct Item Number and/or Power Selections in my Order? -> FAQ 8

  • Are my Online Purchases Secure? -> FAQ 9

  • Is "Doc" a real doctor? -> FAQ 10

  • What is my Warrantee? -> FAQ 11

  • Where's my Stuff? -> FAQ 12

  • If My Credit Card has a P.O. Box Address, How do I Order? -> FAQ 13

  • My Sunwear's Ultraviolet Light (UV) Protection -> FAQ 14



    How are my New Hand Painted Reading Glasses Shipped?

     

    All orders are shipped directly to you via UPS Ground - THEREFORE, DO NOT USE A P.O. BOX ADDRESS.  If your credit card address is a P.O. box, just enter it and then email me with your physical address.  Shipping charges are calculated for you in your shopping cart and all orders over $50 USD are shipped FREE.  You pay the approximate cost we endure to ship your items to you; we do not pad the shipping bill or charge handling fees.  Orders paid by eCheck cannot be processed for 4 days as it takes this long to clear the bank.  Shipping takes 2-6 business days after payment has been received depending on where you live.  Here is a MAP that will give you estimated shipping days.  However, expect to receive your items in a a couple more days because each and every item we sell is hand painted when it is ordered.

    Outside the USA?  International Sales.
     

    What is my Free Shipping Policy?

    I offer FREE UPS Ground Shipping for all orders over $50 USD.  I charge my approximate UPS charges of $9 for orders of less than $50 USD.

    All our orders are shipped UPS Ground.

    Enjoy shopping! We hope you like the products we are offering to you. And you like my store please tell your friends and family! Thank you.

    Outside the USA?  International Sales.
     

    What Methods of Payment do I Accept?

    Through our PayPal shopping cart, we accept the following methods of payment:
      ● PayPal Accounts
      ● VISA
      ● MasterCard
      ● Discover
      ● American Express
      ● eCheck*

    *eCheck payments must clear the bank before your order is processed. PayPal states this takes about 4 business days.
     

    What is Doc's Unconditional Guarantee?

    I am very confident that you will love my products.  However, if for any reason you are not, I offer full refunds of any and all returned items, including shipping charges, once the product has been returned to me in a resalable condition within 30 days of your order.
     

    Where are Doc's Reading Glasses Painted?

    A USA company hand paints my reading glasses and they have been producing these wonderful and unique items for years.


    How do I Select the Proper Power for my Reading Glasses?

    The best thing you can do is to put on a pair of readers (that you know the power of). Then move reading material with small print closer and further away to find the location that the print is the clearest.

    If the paper is too far away from you, select a higher power number. If the paper is too close, select a lower power. Keep in mind reading glasses used for the computer screens require lower powers than those used for reading.

    Here are some rough guidelines based on age.

    Power Selection Table by Age:*
    40-43: +1.00 or +1.25
    43-48: +1.50 or + 1.75
    48-53: +2.00 or +2.25
    53 & up: +2.25 to +3.00


    *Please keep in mind that the closer you like to hold things for your habitual working distance, or reading distance, the higher the power that you will need.
     

    The Hand Painted Reading Glasses I Received Look a Little Different from the Picture on your Website.

    My hand painted reading glasses are unique. It is very common for them not to look exactly like the picture on this website. My pictures are a close facsimile of the unique reading glasses you will receive. The painting may appear slightly different, so too the shape may appear slightly different. We hope that you appreciate the individuality of them; separating them apart from mass produced reading glasses.
     

    What do I do if I didn't make the Correct Item Number and/or Power Selections in my Order?

    Please contact us as soon as possible by using going to our Contact Me page.
     

    Are My Online Purchases Secure?

    Your purchases are completed by using PayPal's secure servers. PayPal uses SSL secured servers & industry-recognized AVS and CVV2 checks to thwart identity theft. Please note the closed paddle lock at the bottom of PayPal's cart window to indicate their secure server.
     

    Is "Doc" a real doctor?

    Yes, I am a board certified Doctor of Optometry, licensed to practice in Colorado and North Dakota. I currently practice in Cortez, Colorado in the 4 corners area.
     

    What is My Warrantee?

    Doc's Reading Glasses are carefully manufactured with the highest quality but are not sold under any expressed warrantee.  However, if your new readers should happen to break within the first week after receiving them, contact me and I will replace it free of charge.
     

    Where's My Stuff?

    We do not provide UPS Tracking numbers unless requested to do so by customers. However, if you feel like your package is lost or misplaced, contact me and we will track your package for you. Remember, expect your package in 3-5 business days after your payment has cleared as each item is hand painted when they are ordered.
     

    If My Credit Card has a P.O. Box Address, How Do I Order?

    We ship all packages by UPS Ground and therefore cannot accept P.O. boxes for addresses.  If your credit card address is a P.O. box, just enter the P.O. Box for payment purposes but then email me with your physical address for shipping. Also, we only ship to USA addresses.

    My Sunwear's Ultraviolet Light (UV) Protection

    All my sunglasses and sun readers have 80% UVA and UVB blocking protection.  This meets the FDA's guidelines and requirements for sunwear sold in the USA.